FAQ
Collapsible content
How much does postage cost?
Rates:
$10.95 standard parcel post
$14.45 Express post
FREE DELIVERY for all orders $99+ Australia wide.
All items are shipped with tracking via Australia Post from Brisbane, Queensland in an eco friendly compostable mailer.
Please ensure that you enter the correct delivery address at checkout. You will receive your tracking number via email.
Do you offer local pickup?
Hate paying postage? Local pick up is available from Everton Park QLD 4053 via contactless mailbox collection.
Select "Pick Up" at checkout to avoid shipping fees. You will be notified via the email address used at checkout with pick up instructions once your order is packed. Orders are usually ready within 24 hours.
How long will it take to receive my order?
Everything available on our website is ready made - this means that there are no delays waiting for your purchases to be created before posting, hooray!
We endeavour to get your order out to you as quickly as possible (usually within 1 business day), however please allow up to 3 business days for us to process, pack & post your order during particularly busy periods.
Any known delays (eg holidays) will be stated in the banner bar at the top of the website.
Do you accept returns?
Due to hygiene reasons, we cannot accept returns for change of mind. Should any of your products be faulty or damaged in transit, please contact lapetiteluludesigns@gmail.com within 7 days of purchase.
Help, I broke my earring - can you fix it?
Absolutely! If any pieces ever need repair, we will happily assist free of charge. Please contact Luana on lapetiteluludesigns@gmail.com to organise.
Are your earrings hypoallergenic?
All of our earring findings (posts, backs, hoops, hooks & jump rings) are made from 304 grade surgical stainless steel, perfect for sensitive ears.